Last updated: 24 June 2026
Review Guardian provides non-tangible, digital SaaS access. Once a subscription period is activated and you use any paid capability — including but not limited to MIS dashboard access, analytics exports, competitor insights, app registration, ownership verification, auto-reply drafts or posts, or Play Console connection — the service for that period is considered delivered and consumed.
We do not offer refunds for change of mind, dissatisfaction with results, or buyer's remorse after activation or meaningful use, except as stated below or where mandatory law requires.
We maintain usage and audit records (typically retained for up to 90 days) to assess refund requests fairly. If records show you utilised plan features during the billing period in dispute, we may decline a full refund and instead offer in-kind remedies where appropriate (for example, a complimentary extension while we resolve an issue — see sections 3a and 3b).
You may cancel auto-renewal at any time by contacting support@reviewguardian.org or using in-app subscription controls when available. Cancellation stops future charges; access typically continues until the end of the current paid billing period unless we state otherwise at checkout.
Free trials do not require payment. If you do not subscribe before the trial ends, access may revert to limited or inactive status without charge.
If payment succeeds but your plan is not activated due to a technical error on our side, contact support promptly with your receipt. Our first step is to activate your plan manually where possible. If we cannot resolve activation within a reasonable period (typically up to 5 business days after verified notification), we will refund the eligible amount for that specific payment through the original channel, net of taxes and payment-processor deductions (section 6), unless mandatory consumer law requires otherwise.
We do not refund where the issue is caused by incorrect account details, Google OAuth denial, listing verification failure, factors outside our control, or where our records show the service was available and used.
We take service issues seriously and want every customer to have a fair opportunity for the problem to be resolved properly before a refund is considered. When you contact us about a concern, please share your account email, transaction details, and a short description of what went wrong — this helps us help you faster.
After we receive complete information, we typically ask for a good-faith resolution window of at least 7 calendar days so our team can investigate, reproduce the issue where possible, and apply a fix or workaround. If the matter involves third parties or factors outside our direct control — for example Google Play Console access, OAuth approval, payment-gateway delays, or platform policy changes — we may need additional time. We will keep you updated with a realistic timeline rather than leaving you waiting without explanation.
During this window we may offer complimentary extension days on your subscription (for example, an extra week) while we work on the issue. We will explain exactly what is being added and ask for your clear consent before applying any extension. Accepting extra time is voluntary and is meant as a goodwill gesture — it does not remove any rights you have under mandatory law, but it does help us confirm you would like to continue using Review Guardian while we resolve the matter together.
A full refund is generally reviewed after this resolution window has been offered in good faith, or if you decline a reasonable fix or extension and confirm in writing that you prefer a refund instead. This approach is designed to be fair to genuine customers while preventing premature or duplicate refund requests where a fix or extension would have resolved the concern.
Where appropriate, our preferred path is to fix the problem or extend your subscription rather than an immediate full refund. A refund may be considered when: (i) we committed to a specific capability we could not deliver despite reasonable efforts over a reasonable time; (ii) you do not accept an in-kind remedy offered in good faith; and (iii) our usage records support that little or no paid value was consumed — or mandatory law requires otherwise.
Goodwill codes or extensions are offered at our discretion, do not create an ongoing obligation, and cannot be combined to obtain repeated refunds for the same billing period.
Refunds are available for accidental duplicate payments for the same account and billing period, after verification. Eligible duplicates are refunded within 5–7 business days via the original payment method, subject to bank and gateway timelines. The net amount returned may be less than the gross duplicate charge (section 6).
Where our systems show meaningful use of paid features during the period in question (dashboard sessions, MIS views or exports, auto-replies, multi-app registration, or similar), we may refuse a full refund and document the basis for that decision. Partial refunds or extensions remain at our discretion except where mandatory law applies.
Where a refund is approved, the amount returned to you reflects what can lawfully and practically be reversed through the original payment channel. It may be less than the gross price you paid for these reasons:
We do not absorb taxes, platform fees, or exchange-rate differences on your behalf except where mandatory applicable law requires a different outcome. We will explain the net amount when a refund is approved.
Filing a chargeback without contacting support first may result in account suspension pending investigation. Fraudulent chargebacks may lead to permanent termination.
Email support@reviewguardian.org with your account email, payment date, transaction ID (from Razorpay/Dodo receipt), and a clear description of the issue. We aim to acknowledge requests promptly and will work with you through the resolution window described in section 3a before a refund decision is made.
Approval is at our sole discretion except where mandatory law applies. We may share a summary of usage records relevant to your account when explaining a decision. Requests filed as chargebacks while a support case is open, or repeated requests without engaging in the resolution process, may be declined where our records show the service was available or meaningfully used.
We may update this Policy. The "Last updated" date will change when we do.